Introduction

At Aideias, we strive to ensure that your custom products are produced and delivered efficiently and on time. Our shipping policy is designed to provide clear information on how we handle shipping for our print-on-demand products.

Production Time

• Production Process: All our products are custom made-to-order. The standard production time is approximately 3-5 business days. During busy periods, this may extend to 7-10 business days.

Shipping Methods and Costs

• Domestic Shipping: We offer standard shipping for all domestic orders, which typically takes 3-7 business days after production is complete.
• International Shipping: International shipping times vary by destination but generally take between 7-21 business days. Additional customs fees or import duties are not covered by Aideias and may be charged upon the package reaching your destination country.

Shipping Carriers

• We partner with major shipping carriers to ensure safe and prompt delivery of your orders. The carriers used for shipping include USPS, FedEx, UPS, and DHL, depending on the destination and service selected.

Tracking Your Order

• Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your order via the carrier’s website.

Shipping Rates

• Shipping rates are calculated based on the weight of the order and the destination. These rates will be displayed at checkout before you complete your order.

Packaging

• All items are securely packed to ensure they arrive in perfect condition. Depending on the product type and quantity, your items may be shipped in separate packages.

Delays

• While we strive to maintain our production and shipping timelines, occasionally, delays may occur due to factors beyond our control, such as weather, high demand, or carrier delays. We appreciate your patience and understanding during these times.

Missing or Lost Packages

• If your order has not arrived within the expected timeframe, please check the tracking information and contact the carrier for further details. If there are still issues, please contact our customer service at support@aideias.com for assistance

We are committed to ensuring that your experience with Aideias is smooth and satisfactory. Thank you for choosing us for your custom product needs.